Mediation is a process by which an independent mediator assists people or businesses to work together in a dispute to reach a mutually satisfactory resolution.
The process begins with a joint meeting of both parties to present their position. Parties may want to include their attorney or other representatives. The mediator then talks to each party privately in a confidential caucus where they discuss their case and options for settlement. The parties then all reconvene to discuss options.
The process is designed to allow direct communication between the parties to allow them to decide the best option for both. Mediation is successful because both parties are the ones who make the decision on the outcome. Mediation works!